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Privacy Policy

   

The privacy and security of your personal information is important to us. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do.

At A-AAAKey Mini Storage, we know that you care about how your personal information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.

This privacy policy explains how we collect, use and protect your personal information as you interact with us directly, by phone, online and through our customer support services. This privacy policy applies to A-AAAKey Mini Storage’s operations in the United States and to its web site located at www.a-aaakey.com.

By using our services and/or our website, you consent to the collection and use of your personal information by A-AAAKey Mini Storage consistent with this privacy policy and applicable privacy and data protection laws.

Our Privacy Policy Will Change Over Time

Our privacy policy may change over time as we seek to improve the services we provide. We will post the revised privacy policy on our website and encourage you to refer to the privacy policy from time to time to stay abreast of our current practices. If you are an existing customer of A-AAAKey Mini Storage, we will attempt to notify you of material changes to our privacy policy. Your continued access and use of www.a-aaakey.com and A-AAAKey Mini Storage’s services constitutes your acceptance of any changes to our privacy policy.

Types of Information A-AAAKey Mini Storage Collects About You

A-AAAKey Mini Storage collects information that you provide to us or that we learn about you from the use of our web site. We receive and store information you enter on www.a-aaakey.com or give to us in any other way. For example, you may provide information to us when you make a reservation for our self storage services, enter into a lease/rental agreement with us, use our site to occupy your leased space, use automatic bill pay or go online to make a payment on your account, order moving and packing supplies, make a customer service request or inquiry, or apply for a job with us. As a result of those actions, you might supply us with such information such as your name, address, phone number, email address, payment card information, Social Security number, driver’s license, insurance coverage information, service or product preferences, and your employment history. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as in communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the information we collected about you.

How We Use Information About You

We use information we have collected about you to provide you with our self storage services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about products and services we believe are of interest to you.

We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do. For example, we might need to provide your personal information to a delivery service so that they can assist us in fulfilling your request for self storage supplies.

We may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, to protect against fraud or security hazards, and in connection with a merger, acquisition or bankruptcy. A-AAAKey Mini Storage may be required to disclose your personal information if it believes it is reasonably necessary to comply with legal process, such as a court order, subpoena, or search warrant, or other legal requirements of any governmental authority; if it would potentially mitigate our liability in an actual or potential lawsuit; if it is otherwise necessary to protect our rights or property; or if it is necessary to protect your interests or those of other users of our website or services.

If A-AAAKey Mini Storage should ever file for bankruptcy or merge with another company, or if A-AAAKey Mini Storage should decide to buy, sell or reorganize part or all of its business, A-AAAKey Mini Storage may be required to disclose your personal information to prospective or actual purchasers or receive personal information from sellers. It is A-AAAKey Mini Storage’s practice to seek appropriate protection for information disclosed or received in these types of transactions. A-AAAKey Mini Storage cannot, however, guarantee that A-AAAKey Mini Storage’s privacy policy will remain unchanged if A-AAAKey Mini Storage is sold or merges with another company.

Website Usage

A-AAAKey Mini Storage may observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our website. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers’ use of the website, track usage of the website, and to address security hazards. A-AAAKey Mini Storage may use this information to track aggregate traffic patterns throughout our website. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.

Online and Off-line Transactions

You may be asked to share personal information in order to complete a transaction and when you use our web site. For example, when you order a A-AAAKey Mini Storage service or product by phone or otherwise, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to effect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and A-AAAKey Mini Storage. For certain transactions, such as online bill payment, we will assist you in creating a user ID and password to protect your account information.

Recruitment and Job Applications

You may provide us with personal information, such as that contained on a resume or a curriculum vitae, in connection with a job application or inquiry. We may use this information throughout A-AAAKey Mini Storage offices in the United States for the purpose of employment consideration. We may keep your information on file for future consideration.

Children

Children under the age of 13 should not send any information about themselves to A-AAAKey Mini Storage. If a child under 13 submits information through any part of A-AAAKey Mini Storage’s website or otherwise provides such information to A-AAAKey Mini Storage, and we learn that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

This Privacy Policy Applies to U.S. Customers

This privacy policy applies to customer relationships established in the United States. Our website is hosted in the United States and is intended for United States visitors. Parts of this privacy policy may not apply to visitors to our website outside the United States because, for example, certain services may not be offered to non-U.S. customers. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protections laws and which may be more stringent than those U.S. laws, by visiting our website and providing us with personal information, you acknowledge and consent to the transfer to and processing of your personal information in the United States.

Our Security Practices

Our internal data security policies restrict access to customers’ personal information to authorized employees, agents and subcontractors on a “need to know” basis, and we train such persons on the protection of your information. These persons may use our customers’ personal information for A-AAAKey Mini Storage business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to www.A-AAAKey.com, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, A-AAAKey Mini Storage cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

What Are Cookies and How Does A-AAAKey Mini Storage Use Them?

We may use “cookies” to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes. For example, to store our customers’ preferences for certain kinds of storage needs or moving supplies or to store a password so that you do not have to input it every time you visit our web site. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

Contact Preferences and Accessing Your Personal Information

You have certain choices when it comes to how A-AAAKey Mini Storage uses your personal information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, A-AAAKey Mini Storage may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at or by writing to us at the physical address set given below.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact A-AAAKey Mini Storage customer service. You can obtain information about how to contact A-AAAKey Mini Storage customer service on the Contact Us page.

What Else Should I Know About My Privacy?

You should be careful to maintain the secrecy of your user ID and password and/or account information and be responsible regarding your personal information and identity, both online and off-line.

Contacting A-AAAKey Mini Storage

If you have any questions, comments, or concerns about this privacy policy, please email us at or write to us at:

A-AAAKey Mini Storage
254 Spencer Lane
San Antonio, TX 78201
210-735-9393
Attn: Warner Huddleston
 
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